CLAIM FORM

CLAIM FORM
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CLAIMS FORM

Client Claim Form

This form is to be used for a single claim only.

All details must be completed in full for claim to be assessed.

FOB credit value will be given to single items only.

Full suites will not be credited for single item damages.

Claim Date *

Retailer Name *

Retailer Email *

PI Number *

Retailer PO Number *

Container ETD *

Product Code/SKU *

REASON FOR CLAIM (tick all applicable boxes) *

Pilling - Please refer to below information

Frame - collapsed, broken, splintering, misaligned, assembly defect

Foam - collapsed, missing, concealed damage

Cover - Tearing, peeling, dust cover torn or peeling, stitching issue, color issues

Mechanism - broken, not operating correctly, collapsed or bent

Springs - broken, noisy, coming through foam, coming through cover

Aesthetic - dirt, scratches, sagging, marks/ stains

Other

CLAIM REQUEST *

Credit Note

Replacement Parts

Repair

Other

Other Claim Request *

Please provide more details as neccessary *

Image Uploads
All images must be uploaded in the section below. Please ensure that images and faults are displayed clearly
Claims cannot be processed without the requested images.

Please note that the factory can not approve claims without the care label provided.

Care Label showing PI number *

Maximum file size: 2.1MB

Front-on view showing complete product *

Maximum file size: 2.1MB

A clear close-up showing fault *

Maximum file size: 2.1MB

Is Pilling Considered a Fabric Fault?

Pilling is a normal characteristic of all fabrics and is not considered a manufacturing fault or defect.

As a result, pilling is not covered under furniture warranties.

It does not impact the strength, durability, or functionality of your furniture.

If you are human, leave this field blank.

Claim Form

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